Job Description

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.

Here, you’ll match your ingenuity with the latest technology to make incredible things.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

Every day is a process of growth, being responsible of:

  • Develop organizational effectiveness in collaboration with extended teams to provide process, tools, methods, operational excellence practices and trainings across the organization.

  • Ensure process operations is consistently and effectively performed according to established procedures, processes, guidelines and/or best practices.

  • Monitor and take corrective actions around budget, scheduling, risk, scope and quality projects/programs. Support quality/scope/risk and resource management

  • Support the execution of Gen 4/5 projects through the operational excellence agenda

  • Manage end to end cost to serve projects for clients

  • Collaborate with client/ internal stakeholders to improve client processes and drive client value through operations maturity

  • Drive strategic quality plan at the operational level, defining and implementing strategic initiatives to ensure success in the deployment of operational excellence practices

  • Develop short and long range strategic business plans to align resources to meet future customer needs and drive superior operating results

  • Drive We@Accenture to make an impact on client's value proposition.

  • Deploy quality plan at the operational level in conjunction with the operational excellence group to provide overall quality leadership to the site

  • Drive projects on processes to improve productivity and SLA performance

  • Reorient organizational focus on conventional detection and containment to focus on best-in-class prevention

  • Manage quality and lean six sigma strategy to facilitate continuous production of products consistent with established industry standards, government regulations and customer requirements

  • Drive rigorous metrics related to the balance score card to evaluate performance and drive reduction in variability/defects in critical business processes

  • Build relationship with other teams and corporate resources

  • Support continuous improvement efforts to meet and exceed customer requirements in a fast paced environment

  • Motivate, counsel and constructively deal with people at all levels to contribute to team goal and agenda

  • Develop or maintain process performance measurements, determine process performance baselines, and statistically analyze metrics to identify areas for process improvement

  • Collect and provide performance measures, develop reports, and analyze findings to identify areas for process improvement

  • Provide expert guidance to direct planning, control, monitoring and reporting of significant projects and program events

  • Define process improvement programs and measurement & performance programs to monitor and take corrective actions around budget, schedule, scope and quality.

  • Lead and/or support process improvement teams across a variety of groups and foster a culture of early problem identification, timely resolution and broad based employee engagement

  • Direct and/or support the development and implementation of the organization's management operating system including the training and coaching of all functional areas on measurement principles, meeting frameworks, visual management, statistical analysis and root cause analysis

  • Lead global projects in operational excellence

  • Mentor six sigma and lean projects for his/her sphere of influence

  • Drive the operational excellence program for all clients

  • Provide overall leadership for quality and operational excellence

  • Manage operational excellence framework for one/multiple deals or a towers/site

  • Participate in/leads special projects as needed

  • Support organization transformation and communication efforts which may include certifications, e.g., Capability Maturity Model (CMMI), ISO, Green or Black Belt, etc

  • Lead global projects in operational excellence

  • Mentor six sigma and lean projects for his/her sphere of influence

  • Drive the operational excellence program for all clients

  • Provide overall leadership for quality and operational excellence

  • Manage operational excellence framework for one/multiple deals or a towers/site

  • Provide accurate and valuable project status reports

  • Train team members on processes, tools and methods.

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Job Qualifications

Skills that make your work successful:

  • Minimum 5 years experience in a similar role

  • Lean Six Sigma Black Belt Certified

  • PMP trained or equivalent like Agile

  • Design Thinking Trained

  • English Advanced Level

  • Account Management skills

  • Business Acumen

  • Business Intelligence

  • Business Scenario Modeling

  • Capacity & Performance Monitoring

  • Capacity Management

  • Client Relationship Development

  • Cost Management

  • Data Analytics and Interpretation

  • Demand Management

  • Forecasting/Demand Planning Analytics

  • Network Strategy

  • Operational Excellence

  • Operations Management

How we truly care:

  • Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals.

  • Travel virtually around the globe, working in a diverse and multicultural environment.

  • Benefit from health insurance and support from a mental health therapist, to keep your life balanced.

  • Have fun while working, participating in internal company events, sports activities and community initiatives.

  • Save money doing the things you love, having access to different discounts on products and services.

  • If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team.

  • Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days.

For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey! 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.


Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.



Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


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