Job Description

Value Creator
Participate in process improvement initiatives or special projects as assigned
Execute to standard processes and take recommended actions to achieve metrics
Achieve process excellence
Execute continuous process improvement techniques
Decrease cost to serve by execution of cost initiatives
Ensure internal external client satisfaction
Business Operator
Adhere to standard processes and tools
Seek first time quality through self audit for accuracy, timeliness and completeness of work
Demonstrate ability to execute solutions for level appropriate issues
Demonstrate continuous improvement in process and service
Comply with Accenture standards, procedures and policies, as well as regulatory requirements e.g., regulations related to recoveries of debit balances
Engage in issue resolution procedures and follow escalation processes
Update and maintain various systems tools per standard process documentation which may include
Execute transactions
With minimal direction, enter data and retrieve information from group specific system
Audit own data entry for accuracy make needed corrections
Conduct data verification
Respond to various requests for information, as needed. Escalate to supervisor as appropriate
File, archive and retrieve documents paper based and electronic using filing standards
Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation
Respond to information requests by searching, summarizing research results and compiling in requested format
Executes other tasks as assigned by supervisor
Deliver client satisfaction through accurate delivery and demonstration of ownership
People Developer
May serve as technical and functional resource to other team members
Actively participate in Community events
May support initiate participate in employee engagement initiatives

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Qualifications

Problem Solving Escalation Management
Data Quality
Customer Interaction Handling
Metrics Reporting
Organization skills, attention to detail and follow through to resolve any outstanding issues
Time management and administrative skills
Written and verbal communication skills manages internal communications and external client communications with assistance.
Discretion, professionalism, confidentiality and judgment.
Computer literacy and working knowledge of Microsoft Office
Ability to operate office equipment e.g. fax, photocopier, and phone
Fluent or Upper Intermediate English
Team player with interpersonal skills

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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