Job Description

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.

Here, you’ll match your ingenuity with the latest technology to make incredible things.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

Every day is a process of growth, being responsible of:

  • Participate in process improvement initiatives or special projects as assigned

  • Execute to standard processes and take recommended actions to achieve metrics

  • Achieve process excellence

  • Execute continuous process improvement techniques

  • Decrease cost to serve by execution of cost initiatives

  • Ensure internal external client satisfaction

  • Adhere to standard processes and tools

  • Seek first time quality through self audit for accuracy, timeliness and completeness of work

  • Demonstrate ability to execute solutions for level appropriate issues

  • Demonstrate continuous improvement in process and service

  • Comply with Accenture standards, procedures and policies, as well as regulatory requirements e.g., regulations related to recoveries of debit balances

  • Engage in issue resolution procedures and follow escalation processes

  • Update and maintain various systems tools per standard process documentation which may include

  • Execute transactions

  • With minimal direction, enter data and retrieve information from group specific system

  • Audit own data entry for accuracy make needed corrections

  • Respond to various requests for information, as needed. Escalate to supervisor as appropriate

  • File, archive and retrieve documents paper based and electronic using filing standards

  • Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation

  • Respond to information requests by searching, summarizing research results and compiling in requested format

  • Executes other tasks as assigned by supervisor

  • Deliver client satisfaction through accurate delivery and demonstration of ownership

  • People Developer

  • May serve as technical and functional resource to other team members

  • Actively participate in Community events

  • May support initiate participate in employee engagement initiatives

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Are you the right fit for the job?

  • Problem Solving Escalation Management

  • Data Quality

  • Customer Interaction Handling

  • Metrics Reporting

  • Organization skills, attention to detail and follow through to resolve any outstanding issues

  • Time management and administrative skills

  • Written and verbal communication skills manages internal communications and external client communications with assistance.

  • Discretion, professionalism, confidentiality and judgment.

  • Computer literacy and working knowledge of Microsoft Office

  • Ability to operate office equipment e.g. fax, photocopier, and phone

  • Fluent or Upper Intermediate English

  • Team player with interpersonal skills

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.


Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.



Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


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Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

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