Job Description

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.

Here, you’ll match your ingenuity with the latest technology to make incredible things.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

 

Every day is a process of growth, being responsible of:

  • Empowered resource who commits the Client Service Team / Service Delivery Team to work agrees on deliverables, schedule, dependencies, service levels, other required operating metrics and scope

  • Assign team resources to work communicating allocated budget, schedule, macro approach and deliverables

  • Empowered to make decisions for their team and ultimately is accountable to ensure their team creates their deliverables on budget, on schedule, and with the appropriate quality

  • Manage resources to achieve these assignments

  • Track and create provide team status using standard templates and actively participate in appropriate internal and external status meetings

  • Maintain the team s portion of the work plan and or annual plan e.g. resource assignment changes, schedule changes, completion status, etc.

  • Approve team member time sheets, identify the source of any variances, and drive plans to correct variances

  • Identify and manage issues and risks and act as an escalation point within the team

  • Work with other delivery managers and project managers to ensure the Client Service Team / Service Delivery Team understands their accountabilities for delivery and how to work across the teams as needed

  • Facilitate an effective Management Operating System ensuring timely reviews of process outcomes 3X3 s, KPI s, SLA s and improvement change initiatives.

  • Ensure team operates according to the Operational Maturity principles

  • Ensure that all of the client responsibilities occur in accordance with the Statement of Work and Service Level Agreement with client s

  • May be accountable for ongoing management of effective client service relationship in one area of the business, by acting as main point of contact for senior client

  • Anticipate, identify, and assess complex issues problems. Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to direct manager and assist other team leads with resolutions, as needed

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Qualifications

Skills that make your work successful:

  • Previous experience in business process area e.g. HR, preferably in an operations/BPO/BPS

  • Typically, 3 to 5 years work experience preferably with previous managerial experience

  • Advanced level of English

  • Environment issue management problem solving skills

  • Strong client management skills

  • People management skills

  • Medium level of French or Italian - would be a plus.

How we truly care:

  • Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals.

  • Travel virtually around the globe, working in a diverse and multicultural environment.

  • Benefit from health insurance and support from a mental health therapist, to keep your life balanced.

  • Have fun while working, participating in internal company events, sports activities and community initiatives.

  • Save money doing the things you love, having access to different discounts on products and services.

  • If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team.

  • Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days.

For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey! 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

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Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

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Be your best every day in a work environment that helps drive innovation in everything you do.


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