Job Description

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.

Here, you’ll match your ingenuity with the latest technology to make incredible things.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

Every day is a process of growth, being responsible of:

  • Coordinating efforts with the Customer and Service Management organizations to identify and resolve billing issues that impact the financial management of the account (i.e., aging, credits, etc.). 

  • Reviewing customer contracts as per request to ensure compliance for all billing and financial related activities and financial service level agreements.  

  • Monitoring billing flows to ensure Customer’s Services are installed and integrated to the appropriate billing platforms.

  • Overseeing last invoice reviews for newly disconnected services to confirm disconnected on time

  • Managing special contract reporting, inventory requests, weekly customer calls on Accounts Receivable and Billing issues, supervise revenue tagging.

  • Responding to various requests for information, as needed. Escalate to supervisor as appropriate. 

  • Responding to information requests by searching, summarizing research results and compiling in requested format. 

  • Performing follow up on incidents with customer to ensure customer satisfaction.

  • Identifying root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.

  • Assisting with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement. 

  • Completing and resolve non-call customer contact requests received by email.

  • Completing outbound customer contacts to resolve or follow up on customer issues.

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Skills that make your work successful:

  • You have medium-advanced German skills and medium English Skills;

  • Your mind is driven by initiative and innovation;

  • You are determined to find the best results and solutions, even when pressure and changes arise.

  • You have the mindset of a winner, knowing that nothing can stop you from becoming greater and greater.

  • Strong customer service skills;

  • Organization skills, attention to detail and follow through to resolve any outstanding issues;

  • Keen focus on details;

  • Strong work ethic;

  • Demonstrating proficiency in Microsoft Office.

How we truly care:

  • Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals.

  • Travel virtually around the globe, working in a diverse and multicultural environment.

  • Benefit from health insurance and support from a mental health therapist, to keep your life balanced.

  • Have fun while working, participating in internal company events, sports activities and community initiatives.

  •  Save money doing the things you love, having access to different discounts on products and services.

  • If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team.

  • Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days.

For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey! 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.


Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.



Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


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Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

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