Job Description

Every day is a process of growth, being responsible of:

  • Interpret day to day business objectives and prepare execute operational practices work programs. Ensure proper execution of processes by team

  • Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately

  • May make decisions about the day to day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours

  • Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from direct manager.

  • Perform and or ensure completion of quality review check on outgoing work e.g., proof data entry, correspondence, and other tasks within immediate team to ensure quality, accuracy, and consistency

  • Prepare, analyze and interpret complex reports information and formulate conclusions

  • Ensure that all of the client responsibilities occur in accordance with the Statement of Work and Service Level Agreement with client s

  • May be accountable for ongoing management of effective client service relationship in one area of the business, by acting as main point of contact for senior client representatives

  • Anticipate, identify, and assess complex issues problems. Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to direct manager and assist other team leads with resolutions, as needed

  • Plan and facilitate daily weekly as required team calls meetings. May present and facilitate at group meetings and new hire integrations may develop presentation content

  • Prepare, coordinate and conduct performance appraisals, and counsel employees on career and performance disciplinary issues.

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Qualifications

Skills that make your work successful:

  • Typically, 3 years work experience preferably with previous Core HR pre payroll expertise and professional coordination

  • Previous experience in business process area e.g. HR, Billing, Payments, Collections, Payroll, Pre Payroll, Contact Center, preferably in an operations environment

  • Demonstrated expertise in process area

  • Coaching mentoring skills

  • Demonstrated issue management problem solving skills

  • Strong organization skills, attention to detail and follow through to resolve any outstanding issues

  • Advanced written and verbal communication skills manages internal and external client communications with individuals at all levels

  • Ability to function effectively as a team member and organize work activities for others on the team

  • Ability to adapt to changing environment and support of multiple clients

  • Ability to develop analyze interpret data, rationale for alternative solutions to problems and take appropriate action

  • Ability to implement business solutions addressing specific needs of functional area or process, by researching Best Practices

  • Ability to motivate and develop people with a variety of development goals with minimal assistance from direct manager.

  • Ability to implement new approaches, methods, alternatives, or solutions and identify potential impacts in their own as well as others area of responsibility

  • Advanced knowledge of company standard software. E.g. email, Internet Explorer, Microsoft Office Package

  • Ability to communicate appropriately with people at various levels, both in formal and informal settings.

How we truly care:

  • Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals.

  • Travel virtually around the globe, working in a diverse and multicultural environment.

  • Benefit from health insurance and support from a mental health therapist, to keep your life balanced.

  • Have fun while working, participating in internal company events, sports activities, and community initiatives.

  •  Save money doing the things you love, having access to different discounts on products and services.

  • If you love vacations, joyful moments, and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team.

  • Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days.

For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey! 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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