Job Description

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.

Here, you’ll match your ingenuity with the latest technology to make incredible things.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

Every day is a process of growth, being responsible of:

  • Interpreting day to day business objectives and prepare execute operational practices work programs. Ensure proper execution of processes by team
  • Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately
  • May perform data entry or other client related tasks in various systems, as required
  • Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities
  • May make decisions about the day to day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours
  • Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from direct manager.
  • Perform and or ensure completion of quality review check on outgoing work e.g., proof data entry, correspondence, and other tasks within immediate team to ensure quality, accuracy, and consistency
  • Identify and assist with development of support materials for team use, e.g., training manuals, job aids, and views in databases
  • Prepare, analyze and interpret complex reports information and formulate conclusions
  • Ensure that all the client responsibilities occur in accordance with the Statement of Work and Service Level Agreement with client s
  • Act as technical and functional resource and Recruitment Expert for team members, peers and or clients as assigned
  • Drive measurable Customer Satisfaction
  • May be accountable for ongoing management of effective client service relationship in one area of the business, by acting as main point of contact for senior client
  • Ensure completion of time and expense reports for self and team
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Qualifications

Skills that make your work successful:

  • Expertise in Recruitment process area
  • Issue management problem solving skills
  • Strong client management skills
  • People management skills
  • Typically, 3 to 5 years work experience preferably with previous managerial experience
  • Previous experience in Recruitment process area, preferably in an operations environment.
  • Advanced level of English

Flexibility for management level 10 as well.

How we truly care:

  • Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals.
  • Travel virtually around the globe, working in a diverse and multicultural environment.
  • Benefit from health insurance and support from a mental health therapist, to keep your life balanced.
  • Have fun while working, participating in internal company events, sports activities and community initiatives.
  • Save money doing the things you love, having access to different discounts on products and services.
  • If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team.
  • Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days.

For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey! 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

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