Job Description

The candidate will be a member of Accenture s IT organization and as an IT Project Manager will be a subject matter expert in charge of IT infrastructure projects to support Accenture Operations service delivery. The candidate as an ISM Infrastructure Services Management Manager will be a trusted business advisor providing guidance around operations and optimization of an infrastructure and services.

This will involve collaboration with internal and external IT teams and ensuring that the provision of infrastructure and services effectively and efficiently meet business needs. The candidate will have to show understanding of the business strategy by maintaining a long term relationship between IT and business stakeholders, will have to take ownership of incidents and provide resolutions by working with various IT teams. Daily interaction with business counterparts is expected in order to manage their expectations.

Responsibilities
Manage relationship between Accenture Operations teams and client internal IT teams
Stakeholder management
Manage technology infrastructure transition projects
Manage escalations
Provide ISM services to entrusted accounts contacts
Service management and reporting
Tech budget technology cost budgeting, optimization, recovery and variance tracking
Support quality program implementations
Plan and manage business continuity tests
Support external and internal audits

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Qualifications

Required qualification
5 years of overall experience with IT infrastructure management IT solutions IT support
Strong communication skills verbal written
Technical background IT operations
Highly organized with attention to detail
Strong interpersonal and negotiation skills
Good presentation skills
Proficiency in English
Advanced Excel user
Self motivated, self driven, responsible
Broad experience with account management, customer relationship, business development and IT security basics
Experience with IT projects
Experience with enterprise technologies

Advantages
Hands on experience with configuring enterprise network, voice, desktop and server infrastructure
2nd world language
ITIL PMP certification

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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