Job Description

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.

Here, you’ll match your ingenuity with the latest technology to make incredible things.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

Every day is a process of growth, being responsible of:

  • Leading activities projects for area of responsibility Payroll

  • Developing work instructions, process documents and communications by collaborating with GPOs and experts

  • Ensure delivery team s documentation is in accordance with the agreed ways of working

  • Monitor and control payroll processes and their daily delivery

  • Execute and or coordinate testing of tools

  • Acting as escalation point for process or tool related issues

  • Raise testing issues and monitor issue logs, escalate findings as per de agreed process to the designated contacts and retest when applicable

  • Mitigate any raise issues and coordinate activities with relevant parties

  • Manage different stakeholders and ensure a proper communication with the different Accenture teams transition, process teams, other operational teams and the client counterpart or 3rd party providers

  • Identify continuous improvement to processes, tools, metrics and training, based on ongoing experience, process metrics and feedback from process users and other stakeholders to drive further efficiencies in the organization

  • Conduct client calls and or workshops on specific activities. Focus on client outcomes, stay up to date and become involved in their projects and activities.

  • Train team members on new or enhanced processes policies in collaboration with Payroll GPO SME

  • Acting as people manager for team members

  • Plan, prioritize and assign work to team members

  • Mentor and coach team members in their professional development

  • Identify individual and team training needs

  • Conduct performance evaluations for team members

  • Create a positive work environment escalate employee relations issues

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Skills that make your work successful:

  • Knowledge of HR support services in Germany Payroll area is a must;

  • 4+ years of relevant HR experience in a similar role, managing Germany

  • English proficient user; German language at proficient level is an advantage

  • German speaking countries payroll collaboration on other countries is nice to have .

  • Previous experience in a BPO environment nice to have

  • Demonstrate strong customer service in all activities, setting the appropriate example for other members of the team

  • Demonstrate leadership and organizational skills

  • Possess team building skills that promote collaboration between team members to develop more efficient and effective operations

  • Ability to research, analyze, and interpret moderately complex issues and their downstream impacts to employees and systems

  • Strong understanding of performance metrics and the ability to apply tools and techniques to improve the outcomes

  • Ability to draw on industry, business, and technical knowledge to improve performance of the service delivery operations by defining tailored functional technical solutions

  • Ability to handle complex situations or difficult customers

  • Ability to lead teams and projects and identify staffing needs

  • Skilled in effective communication

  • Proficient in Microsoft Office software

How we truly care:

  • Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals.

  • Travel virtually around the globe, working in a diverse and multicultural environment.

  • Benefit from health insurance and support from a mental health therapist, to keep your life balanced.

  • Have fun while working, participating in internal company events, sports activities and community initiatives.



All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.


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Be your best every day in a work environment that helps drive innovation in everything you do.



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Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.


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