Demand Management Specialist with Italian
Your career is about what you want to be and who you want to be. It’s about bringing your skills, curiosity and best true self to work.
In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.
By being part of our team, you will work from Monday to Friday, 09:00 AM - 18:00 PM in a remote set-up.
How you’ll make an impact:
As a member of the Demand Management Team, you will help enable sales across Accenture and specifically within the MU(s) you will be deployed to. You will be the face of Pursuit Services (for your M/MU(s)) to the deal teams and will need to act as a Point of Contact for your M/MU(s).
You will:
Understand and decipher client requirements, review, and scope the incoming requests;
Set up scoping calls with client teams to their understand requirements;
Understand the prioritization criteria and apply the same to the incoming requests;
Work with your MU/CG Lead(s) to discuss, coordinate and plan our approach to pipeline management and prioritisation;
Discuss and/or assist MU/CG Lead on pipeline calls with the respective MU/CG Sales Leads;
Manage the bandwidth of the team members to ensure balance;
Flag off concerns regarding team utilisation if any;
Staff opportunities based on identifying the right skillset and availability of the resources;
Communicate clearly and efficiently to the deal teams and to the Pursuit Services team members;
Build & maintain trust based relationships with deal teams and internal Pursuit Services team members;
Ensure all timely and accurate tool updates and their housekeeping;
Ensure that the global demand processes and defined SLA’s are adhered to;
Discuss staffing options with your supervisors and MU/CG Leads;
Ensure all statuses and notes within our tools are duly updated;
Alert and work with your supervisors in cases of difficult stakeholders and complex deals;
Work closely with senior Demand Management team members to apply principles of prioritization and re-prioritization for each MU/CG and triage requests accordingly;
Develop a solid understanding of all Pursuit Services service offerings;
Help educate customers on the value that Pursuit Services can add to their pursuit development efforts;
Build and maintain customer relationships to enhance customer experience, gain better understanding of our customers, and our service offerings;
Ensure accurate data including fields such as demand notes, dates, service levels, and other key information within the myPursuit Services tool is populated and maintained;
Provide demand management coverage to other MUs as needed – e.g. PTO, volume management, OOO;
Provide regular input into suggested and recommended process improvement, standardization, and cost efficiency;
Participate in pipeline discussions as appropriate with Senior Demand Management team members and Market/Market Unit leadership;
Participate in new joiner training activities (e.g. educating team members on demand processes and important information);
Work with senior demand leadership to manage forecasting and assignments to provide a balance for team members and enable them to take PTO, training, etc. without causing a disruption in service to our customers.
Skills that make your work successful:
Undergraduate degree or comparable coursework/experience;
English language fluency (oral and written);
Italian language fluency (primarily oral, but written is also preferred);
A minimum of 3 years of related experience;
Proficiency in Microsoft Office suite;
Experience working remotely in a virtual, global environment;
Communication skills;
Relationship Management Skills;
Strong Customer Service Orientation;
Business Management education desirable;
Analytical Thinking;
Project Management experience;
Problem Solving skills;
Exposure to CRM tools and processes.
Employee Benefits – Be well, work well, live well
Be at your physical best & take advantage of additional financial support
Flexible medical & dental subscription plan with Regina Maria;
Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers);
Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others;
Discount on Accenture shares through Employee Shares Purchase Plan;
Referral bonus, depending on the career level of the job opening;
Life insurance for you and your loved ones.
Follow your purpose
23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days;
Additional private pension plan, starting the second month of employment;
Flexible working hours depending on project specifics;
Access to a wide range of training and development opportunities;
Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, ex-pats).
Care for you and your loved ones
Psychological and psychotherapy counseling support;
Premium access to well-being apps (Calm and Wysa);
Paid maternity or paternity leave;
Children's educational reimbursement;
Support for adoption & psychological, financial, and legal sessions for everyone in your household.
At the heart of change, there is a great human. Bring your ideas, ingenuity, and passion, and be part of our team!
Bucharest
Brasov
Iasi
Timisoara
Equal Employment Opportunity Statement
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We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
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