Accenture Infrastructure & Cloud Operations (ICO) provides a broad range of information technology enterprise solutions and customizable products to the largest companies in the world. Accenture ICO customers include telecommunications providers, utilities companies, financial institutions, healthcare, and consumer goods suppliers.

Accenture values work-life balance and recognizes the need for flexibility. We offer a wide range of market-relevant training programs and certification paths to help you manage the demands of your career growth. With us, you will have the possibility to learn from the best IT experts on the market, work in a culturally diverse, international environment, and specialize in top-leading technologies.

Key Responsibilities

• Familiar with ServiceNow, IT Service Management, IT Operating Model
• Familiar with BMC Remedy to receive and document CHG INC and for ticket handling for clients.
• Sufficient technical background to understand the different architectures of the core IT systems, and to understand the impact of new technologies.
• Experience in using ITIL processes. Ensure request, incident, problem, knowledge articles, and change records are accurate and complete, from creation to closure.
• Assist in creating and maintaining IT operational workflows, knowledge documents, reports, portal content, and communications to IT and business customers.
• Monitor systems and trends, prevent occurrences of incidents, problems, and errors, and improve overall performance.
• Facilitate major incident conference bridges, accurately identifying and logging attendees, timelines, and troubleshooting steps taken.
• Establish and maintain relations with clients, technical domains, service delivery managers, and global service management representative