Skip to main content Skip to footer

Warranty Claims Assessor with Portuguese

Bucharest Job No. 11042321

Job Description

The transaction Processing Associate (also named as Warranty Claims Assessor) is responsible for reviewing selected warranty claims submitted by dealers and evaluating for appropriate payment.

The warranty assessor Focal Point has to process warranty claims (SAP) submitted by the dealer network via an online Tool.

The process is that it's the assessor decision if a claim can be reimbursed or not.

To take this decision the assessor is supported by several systems and by the internal Process Manual where are listed all process to be followed.

For decisions that need to be taken, the assessor can refer to manuals and systems available.

Part of Assessor responsibility is to manage the operational communication with CNHi field staff to be supported in decisional activities and to manage the communication that dealers open to the assessment team.

The Assessor Focal Point will be the first point of escalation for all assessors belong in his team. He has to coordinate team working (few resources) and escalate issues to the team lead if required.


Key Responsibilities:

A Warranty Claims Assessor Focal Point functions as a member of the Warranty Claims Processing team to provide the following services to the client:

1. Assess and process warranty claims that are submitted electronically by dealers to the client via the client's web-based dealer warranty application.

2. Resolve dealer issues and answer questions submitted through an electronic communication system.

3. Execute additional warranty-related duties, either ongoing tasks, or one-time project assignments, as assigned.

4. Perform all work according to set policies and procedures, meeting specified performance criteria for accuracy and productivity.

5. Ensure daily personal qualitative and quantitative targets are achieved for all assigned duties.

6. Support teammates in achieving individual requirements and team goals.

7. Communicate with the Team Leads on a regular basis, as required.

8. Complete required, ongoing training and successfully demonstrate the knowledge and ability to progress through levels of claims of increasing complexity and size.

9. Interact with client and dealer personnel, as needed.

10. Conduct all duties in a professional and courteous manner

11. Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation

12. Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution

13. Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention

14. Develops and maintains knowledge of customer and customer specific business environment

15. Develops and maintains an understanding of customer Service Level Agreements and department’s/product’s key performance requirements

16. Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training

17. Be the first point of escalation for all assessors in his team

18. Drive and follow-up critical situations to the team lead

Life at Accenture

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.

Learn more about Accenture

Our Expertise

See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Meet Our People

From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day.

Stay connected

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.