Job Description

Job Description

Provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite and for configured services running on various platforms operating within a defined operating model and processes . Provide hardware software support and implement technology at the operating system level across all server and network areas, and for particular software solutions vendors brands. Work includes L1 and L2 basic and intermediate level troubleshooting.
Key Responsibilities
Your role includes some or all of the following key responsibilities. You should review these in conjunction with career level guidelines to gain a clear understanding of the expectations for your role.

Overall
Plan and implement medium to high risk changes on production systems
May participate in
o Planning and designing new platforms and integrating new technologies into existing infrastructure
o Evaluating new technologies and new releases
Conducting cost analysis of newly designed platforms and technologies Focus on Accenture and industry standards, policies and best practices
Analyze and assess the impact and risk of low to medium risk changes on production systems
Resolve Level1 2 incidents affecting the operation availability of production systems, through troubleshooting and implementing known fixes
Conduct trend analysis with a focus on proactive identification of events issues that threaten performance and a consistent timely resolution and documentation
Deploy standard repeatable build outs
Install, configure, patch and maintain appropriate technologies e.g. servers databases network storage software solutions
Manage and support backup strategies
Analyze system performance indicators and recommend improvement actions
Monitor vendors release notes and plan necessary upgrades and patches as required
Assist disaster recovery tests



Qualifications

Below are the skills and minimum levels of proficiency or depth of skill that employees in this role are expected to possess.


Skill Name Expected Proficiency Level
Capacity Performance Monitoring P2 Intermediate
Computer Security Incident Response P3 Advanced
Infrastructure Operations P2 Intermediate
Quality Assurance P1 Beginner
Release Management P1 Beginner
Technology Troubleshooting P3 Advanced

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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