Job Description

Operates as a subject matter expert
May be the escalation point for issue resolution and customer escalations
Manages effective internal external client relationships within a defined area of responsibility, and builds client relationships in the wider group or unit


Perform data entry and research in various systems and tracking tools.
Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues problems.
Assess and resolve non standard and standard issues or problems.
Seek advice and escalate issues when faced with tasks problems outside the scope of the work

General requirements

Update and maintain various systems tools per standard process documentation which may include
Execute transactions with minimal direction, enter data and retrieve information from group specific system all new hires might require some direction initially
Audit own data entry for accuracy and make required corrections
Conduct data verification
Respond to various requests for information, as needed. Escalate to supervisor as appropriate
File, archive and retrieve documents paper based and electronic using filing standards
Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation
Respond to information requests by searching, summarizing research results and compiling in requested format
Follow established policies, procedures and methods
May serve as technical and functional resource or super users to other team members
Participate in process improvement initiatives or special projects as assigned
Meet established goals and objectives
Become a subject matter expert for complex processes
Document all new learning s or change in processes in the standard format and seek relevant approvals on a periodic basis
Assist in audit preparation and proceedings for both internal and external auditors
Apply knowledge on processes and related systems
From an operational perspective coordinates the work of a small team in areas of high volume transaction processing and or the training education of new and or more junior team members on operation procedures and polic

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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