Service Desk Agent with Dutch
Bucharest
Job No. 10350277
Job Description
Service Desk Agent with Dutch
RRN0002382
IT Shared Service Desk Agent with ….
What are your responsibilities?
- Shared IT Service Desk agent – offering shared IT support to multiple clients using cross training and methodologies in Incident and Request management
- Support end user in day by day operations with specific applications, operating system, hardware and software;
- Receive and make calls, chats, emails and self-service contacts, collect information applying check list;
- Classify requests/incidents and provide initial support and triage
- Research of required information using available resources, user guides and match complaints with Known Errors and Problems;
- Categorize and document cases per required standards;
- Identify and escalate priority issues;
- Support in using application functionalities, identification of possible workaround;
- Route cases that are not in scope or not resolvable to next levels of support.
- Handle operational queries with a sense of urgency while meeting required quality metrics.
- Resolve incidents and service requests using step by step documentation.
Qualifications
Are you the right fit for the job?
- You are fluent in German/Italian/Spanish/French/Dutch/Russian/ & English;
- You are familiar with MS Word, MS Excel, MS Outlook;
- Are a moderate computer user and like to fix computer issues by yourself.
- Have a keen eye for details, research and investigation
- You don’t have experience, but you want to learn from our professionals;
- Previous customer care skills and IT Service Desk experience are highly appreciated, but not mandatory as we will give you the opportunity exposur eo learn
- You are a team player with good communication skills;
- You are able to work individually and, in a team, and to shift when required.
- You are self-motivated, with a positive can-do attitude and approach;
- You can solve urgent matters and work under pressure;
- You are responsible in a work environment.
- Friendly, patient, able to work in a fast-paced environment, attentive to detail, critical thinker, problem-solver, listening skills, accurate record-keeper
