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Service Desk Agent with Dutch

Bucharest Job No. 10350277

Job Description

Service Desk Agent with Dutch
RRN0002382

IT Shared Service Desk Agent with ….

What are your responsibilities?

  • Shared IT Service Desk agent – offering shared IT support to multiple clients using cross training and methodologies in Incident and Request management
  • Support end user in day by day operations with specific applications, operating system, hardware and software;
  • Receive and make calls, chats, emails and self-service contacts, collect information applying check list;
  • Classify requests/incidents and provide initial support and triage
  • Research of required information using available resources, user guides and match complaints with Known Errors and Problems;
  • Categorize and document cases per required standards;
  • Identify and escalate priority issues;
  • Support in using application functionalities, identification of possible workaround;
  • Route cases that are not in scope or not resolvable to next levels of support.
  • Handle operational queries with a sense of urgency  while meeting required quality metrics.
  • Resolve incidents and service requests using step by step documentation.

Qualifications

Are you the right fit for the job?

  • You are fluent in German/Italian/Spanish/French/Dutch/Russian/ & English;
  • You are familiar with MS Word, MS Excel, MS Outlook;
  • Are a moderate computer user and like to fix computer issues by yourself.
  • Have a keen eye for details, research and investigation
  • You don’t have experience, but you want to learn from our professionals;
  • Previous customer care skills and IT Service Desk experience are highly appreciated, but not mandatory as we will give you the opportunity exposur eo learn
  • You are a team player with good communication skills;
  • You are able to work individually and, in a team, and to shift when required.
  • You are self-motivated, with a positive can-do attitude and approach;
  • You can solve urgent matters and work under pressure;
  • You are responsible in a work environment.
  • Friendly, patient, able to work in a fast-paced environment, attentive to detail, critical thinker, problem-solver, listening skills, accurate record-keeper

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