Job Description

Service Desk Agent with Dutch
RRN0002382

IT Shared Service Desk Agent with ….

What are your responsibilities?

  • Shared IT Service Desk agent – offering shared IT support to multiple clients using cross training and methodologies in Incident and Request management
  • Support end user in day by day operations with specific applications, operating system, hardware and software;
  • Receive and make calls, chats, emails and self-service contacts, collect information applying check list;
  • Classify requests/incidents and provide initial support and triage
  • Research of required information using available resources, user guides and match complaints with Known Errors and Problems;
  • Categorize and document cases per required standards;
  • Identify and escalate priority issues;
  • Support in using application functionalities, identification of possible workaround;
  • Route cases that are not in scope or not resolvable to next levels of support.
  • Handle operational queries with a sense of urgency  while meeting required quality metrics.
  • Resolve incidents and service requests using step by step documentation.



Qualifications

Are you the right fit for the job?

  • You are fluent in German/Italian/Spanish/French/Dutch/Russian/ & English;
  • You are familiar with MS Word, MS Excel, MS Outlook;
  • Are a moderate computer user and like to fix computer issues by yourself.
  • Have a keen eye for details, research and investigation
  • You don’t have experience, but you want to learn from our professionals;
  • Previous customer care skills and IT Service Desk experience are highly appreciated, but not mandatory as we will give you the opportunity exposur eo learn
  • You are a team player with good communication skills;
  • You are able to work individually and, in a team, and to shift when required.
  • You are self-motivated, with a positive can-do attitude and approach;
  • You can solve urgent matters and work under pressure;
  • You are responsible in a work environment.
  • Friendly, patient, able to work in a fast-paced environment, attentive to detail, critical thinker, problem-solver, listening skills, accurate record-keeper

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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