- Monitor servers applications performance and availability and respond accordingly through service requests;
- Event Management analyze alerts and logs;
- Following pre defined procedures and documentation to aid timely tasks and L1 incidents resolution;
- Provide metrics for capacity management purposes;
- Batch execution;
- Create update reports;
- Assists in the development of new environmental monitoring procedures, protocols.
- Availability to work in shifts service is 24x7;
- Fluency in English Italian, depending which is the main language;
- Proficient in relevant computer applications Internet explorer, Outlook, Microsoft Office;
- Experience with Nagios, Netcool, Splunk, BMC Remedy, ServiceNow, Linux;
- Verbal and written communication skills;
- Listening skills;
- Problem solving and analysis.
Equal Employment Opportunity Statement
Accenture is committed to providing veteran employment opportunities to our service men and women.