Job Description

What are your responsibilities? 
 
- Oversee all technical incidents reported by the customers assigned to your portfolio through several ticketing tools. 
- Follow the incident life cycle from capturing the business impact, performing triage to assign the incidents to the correct technical Teams and ensuring that the issue is resolved in timely manner  according to our SOPs. 
- Act as a point of contact for customer requests and coordinate internally within multiple departments to ensure a positive support experience. 
- Participate in calls with the Customer Success Account Managers to share relevant operational health and support trending insights to improve customer experience and follow-up on actions in calls with customers. 
- Create reports on demand depending on business requirements and necessities. 
- If needed, you might travel for client visits on site. 



Qualifications

  Are you the right fit for the job? 


- You are fluent in German & English; 

- You are familiar with MS Word, MS Excel, MS Outlook; 

- You are a team player with good communication skills; 

- You are self-motivated, with a positive attitude and approach; 

- You can solve urgent matters and work under pressure. 

- You are responsible in a work environment 



What’s in it for you? 


- Gain access to an extensive curriculum of training including German language courses and rejoice the guidance of your career counselor, mentors and people advisors; 

- Work from home 2 days/week in a normal set-up; with COVID-19 all work is being performed remotely. 

- Receive an attractive benefits package including: 2 additional vacation days, private medical services, private pension, life insurance, library subscription and other benefits at your choice through an online platform. 

- Be part of a team that feels more like a family, with a flexible approach that allows working from home for some projects; 

- Opportunity to be involved in sports activities and volunteering initiatives. 

Locations

Brasov,Bucharest

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

APPLY NOW
To apply from a mobile device, your CV must be in the cloud. Not Ready? Send this job to an email address To apply from a tablet device, your CV must be in the cloud. Not Ready? Send this job to an email address

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


LEARN MORE

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

View All

Learn more about Accenture

Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All