Job Description

This will be your future role:

- Proactive resolution of inquiries and problems of customers regarding the current platform and applications;
- Recognition of technical problems;
- Delivering Services as defined in SLA. Ensure the Faster, Accurate and Reliable Service to the end Customer;
- Track and maintain the Asset inventory database;
- Inspecting selected hardware on a regular basis to confirm operational ability.




Qualifications

This is what we are looking for:

- Advanced English level;
- Basic work experience in IT infrastructure and service delivery is a strong plus;
- Good knowledge on Support processes;
- Good knowledge on Microsoft Office Tools;
- Basic understanding of the Network topology & network connectivity (LAN/WAN), switching & routing and Server operations;
- Basic understanding of the voice systems.



What we offer:

· Competitive salary and performance bonuses;
· Attractive benefits package: meal vouchers, public transportation, medical services, private pension, life insurance, gym;
· Trainings delivered in classrooms or virtually and access to a mountain of knowledge;
· Chance to become a subject matter expert for complex processes;
· Possibility to practice your language skills with native speakers;
· Opportunity to work with top clients on large project;
· Dynamic, intercultural working environment.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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