● Customer Service agents support end user in day by day operations with specific applications;
● Receives and assess claim according to defined procedures / routines;
● Receives and logs all e-mail/web/phone call and ensures proper documentation;
● Research of required information using available resources, user guides and match complaints with known errors and problems;
• Fluency in German and English, both written & spoken (B2-C1 for both);
• Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office) and fundamental Technical know-how on system trouble shooting;
• Verbal and written communication skills and active listening skills;
• Bachelor degree is considered an advantage;
• Customer service orientation.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
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