Job Description

The Talent Fulfillment Specialist role is part of the Talent Supply Chain organization under HR Business Service Delivery.


The Talent Specialist is responsible for managing scheduling of resources for their respective resource pool, undertaking the critical set of processes which helps to identify and propose right talent from a resource pool to ensure fulfillment of all open roles and for managing/monitoring people productivity targets.


The Country Talent Specialist works with the Country Resource Pool Lead to focus on supply management activities in order to deliver resources to fulfill demand at right time and price to meet client needs. 


The Country Talent Specialist: 

Determines ‘sourcing’ channel to fulfill demand 

Understands project assumptions and priorities (including demand priority) for roles.

Access “alternate pools” as necessary 

Works with the Geographic Unit/ Country Resource Pool lead to understand the business environment to determine, develop and execute innovative solutions to provide guidance and counsel to resolve supply issues, and provide input into resource planning activities

Accountable for filling roles assigned to their resource pools and for getting their people staffed

Handles routine scheduling transactions and more complex situations with a minimum of help

Is responsible for fulfilling faculties allocated to the entity

Might combine multiple Talent Specialist roles according to the deploy to entity critical mass



Key Responsibilities

Value Creator

Apply deep understanding of local knowledge and nuances of process areas supported

Escalate issues and risks in a timely and appropriate manner

Establish self as an expert or key contributor

Increase client/customer or user satisfaction

Create re-usable solution, process or work product

Make/propose improvements to work

Business Operator

Responsible for filling demands assigned to their resource pools and for getting their people staffed

Creating short-term and long-term supply plans for their resource pool based on current and future demand view 

Considers all sourcing channels in filling roles (e.g. contractors / new joiners)

Represent and/or support individual people in the scheduling process as needed

Understand needs, preferences, skills, etc. and match people to roles accordingly 

For roles assigned to their resource pools, identify the resources in own resource pool or ‘borrow’ from another resource pool and fill the roles (Recruiting responsible for hiring new resources).

Work with career counselors on coaching employees on scheduling assignments

Drive and/or participate in decision-making for staffing decision that needs escalation

Consider and balance various scheduling principles in making decisions

Confirm scheduling assignments

Proactively communicate availability of people/skills and push to schedule available resource

Ensure accurate scheduling data in scheduling systems

Help facilitate alternative resource pool solutions

Approve bringing on contractors based on the lack of available resources and build relationships with contractors that specialize in resource pool area

Support project contact and GU Demand Leads in defining, identifying and evaluating candidates for open resource requests; and filling resource requirements

Typically works with the GU Demand Leads but may work directly with client team executives when that is more effective

Manages individual chargeability of all resources within their resource pool

Responsible to identify contingent staffing requirement and work with procurement team to fill contingent staffing positions on projects

Build and maintain relationships with GU Demand Leads through regular meetings, ad-hoc discussion, regular e-mails etc. to collaborate on meeting the client demand 

Depending on the situation, be flexible about who is in the best position to help the project  

If contacted directly by a project team, immediately include the project management and share the scheduling process/owners with the project executive

Review the new/updated open roles and get additional information if necessary from GU Demand Leads/GU Demand Supports

Search potential resources within approved fulfillment channels, review available and/or interested resources and create candidate shortlist

Propose shortlisted candidates with GU Demand Leads/GU Demand Supports for review, confirm assignment of selected candidate and update calendar accordingly 

Manage and track people productivity metrics such as chargeability, bench, average time to fill demands for their respective resource pool

Confirm schedule/Gather feedback recent experience/Collect preferences

Determine staffing principles that apply to individual

Search for open roles that comply with protocol for individual

Assess options with GU/Country Resource Pool Lead for individual (re-skilling)

Report on open roles

Deliver according to agreed KPIs and statutory obligations

Ensure high quality work products and processes 

Meet deliverable requirements/specific targets

Maximize personal productivity

Meet challenging/key timelines

Reduce dependency on supervisor’s inputs

People Developer

Build skills needed to execute current responsibilities

Contribute to a positive work environment



Qualifications

Key Competencies
Professional Competencies
Negotiation: Advanced
Relationship Development - Building and Maintaining Relationships – Advanced
People Management – Collaboration – Advanced
Effective Communication - Message Development: Advanced
Effective Communication - Written Communication: Advanced
Functional Competencies
Scheduling: Expert
Resource Forecasting and Planning: Advanced
DTE Business Acumen knowledge: Advanced

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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