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Warranty Claims Assessor with Turkish

Job Location: Bucharest

Regional Description: Romania

Job Number: 00694841


- Job description

Job responsibilities
• Warranty Claims Assessors support the dealers of our client (an automotive company) in day by day operations with specific applications;
• Receive and assess warranty claims submitted electronically by the car dealers, according to defined procedures;
• Receive and log in the ticketing system all e-mail/ web/ phone call and ensure proper documentation;
• Research of required information using available resources, user guides and match complaints with known errors and problems;
• Support for the end user in using application functionalities, identification of possible workaround;
• Document verification and customer information in data the capture tool and when needed, transfer claim /ticket to the next level of support, for resolution;
 Ideal candidate
• Fluency in Turkish and English;
• Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
• Verbal and written communication skills;
• Listening skills;
• Problem solving and analysis;
• Customer service orientation.

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