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IT Operations Team Lead with English (German nice to have) in Brasov

Job Location: Brasov

Regional Description: Romania

Job Number: 00694400


- Job description

Key responsibilities:

Support infrastructure operations and/or manage delivery for IT production systems and services based on operational requirements and service agreements

Provide team leadership and coaching

  • Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
  • Provide the team with a vision of the project objectives
  • Motivate and inspire team members
  • Coach and help develop team members; help resolve dysfunctional behavior
  • Facilitate problem solving and collaboration
  • Maintain healthy group dynamics
  • Encourage creativity, risk-taking, and constant improvement
  • Recognize and celebrate team and team member accomplishments and exceptional performance
  • Manage or support the team organization and delivery of 7x24x365 coverage

Account/Client Management

  • Establish and maintain good relationships with clients so that the business can maximize the value of those relationships.
  • Provide excellent service to maintain a positive reputation for the business.
  • Resolve any customer complaints in a prompt and professional manner.

Support infrastructure operations

Operate IT production services according to management protocols and Service Level Agreements (SLAs) Support/lead the infrastructure Service Management lifecycle, ensuring client satisfaction and management of risk to services

  • Focus the team on the tasks at hand or the internal and external customer requirements 
  • Coordinate team logistics 
  • Communicate team status, task accomplishment, and direction

We offer:

  • Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
  • Access to a global network of knowledge and resources;
  • Extensive training through a variety of methods – online, classroom, etc;
  • Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
  • An experienced Career Counselor to guide you and check on your progress;
  • Interesting and challenging work for the world’s leading companies – our clients;
  • Professional growth opportunities that recognize individual contributions and performance;
  • A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.

Ideal candidate: 

  • Typically, 3 to 5 years work experience with previous managerial experience
  • Demonstrated issue management/problem solving skills
  • Ability to implement new approaches, methods, alternatives, or solutions and identify potential impacts in their own as well as others area of responsibility
  • Strong organization skills, attention to detail and follow through to resolve any outstanding issues
  • Fluent in English.
  • German language - nice to have.
  • Previous experience in business process area e.g. Customer Service/Service Desk preferably in an operations environment

Availability to cover shifts – Required: 9:00-18:00/11:00-20:00

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