Incident Management Officer with Czech
Reasons to join us?
Working for one of the Top 3 Technology companies in the World as part of a Global Project covering multiple Geographies within EMEA.
Working in Accenture as a Global Multi-national company within Management Consulting, Technology and BPO.
Become proficient in using a large number of leading-edge Systems and Tool.
A chance to master a wide variety of complex processes in the Contracts Management and Incident
Management areas within the IT business. Gain knowledge of specific Support and Consultancy type of services/products.
What will you do?
- Responds to the incidents / issues reported by customer predominantly through Voice Interaction and also through email, chat & remote support.
- Identifies, investigate and diagnose the issue and take necessary action to resolve or assign the issue to right assignment group.
- Follows the incident life cycle as defined by process: logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure