Job Description

Ideal candidate:

  • Strong customer service skills;
  • Ability to implement new approaches, methods, alternatives, or solutions and identify potential impacts in their own as well as others area of responsibility;
  • Ability to set and strive to achieve specific, measurable, and challenging goal;
  • Typically, 3 to 5 years work experience preferably with previous managerial experience;
  • Previous experience in business process area . HR, Billing, Payments, Collections, preferably in an operations environment.


Job Summary:

  • Review all incoming work for clarity, provide clear work directions, receive requests for assistance from the field, determine level of assistance required and respond appropriately;
  • Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverable;
  • Plan and facilitate weekly (as required) team calls/meetings. May present and facilitate at group meetings and new hire integrations; may develop presentation content;
  • Develop and implement a corresponding plan of action to bring the situation to resolution;
  • Communicate changes to direct manager and assist other team leads with resolutions, as needed.


Qualifications

What we offer:

  • Competitive salary and performance bonuses;
  • Attractive benefits package: meal vouchers, public transportation, medical services, private pension, life insurance, gym;
  • Trainings delivered in classrooms or virtually and access to a mountain of knowledge;
  • Chance to become a subject matter expert for complex processes;
  • Possibility to practice your language skills with native speakers;
  • Opportunity to work with top clients on large project;
  • Dynamic, intercultural working environment.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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