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Disputes Management Officer with German (Junior)

Job Location: Brasov

Regional Description: Romania

Job Number: 00681446

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- Job description

Key responsibilities

  • Timely handling of incoming customer complaints and queries via phone and e-mail
  • Identifying the cause and validity of complaint, analyzing of overdue receivables
  • Preventing re-occurrence of complaints by cooperating with the Billing Team
  • Communicating internally between departments to ensure the correctness of invoices and customer satisfaction
  • Delivering a consistent and professional level of service and maintaining good customer relations
  • Reporting the results of work in the area of outstanding receivables
  • Achieving set revenue targets and call quality objectives

Qualifications:
  • Good English
  • Good German (B2)
  • At least secondary education
  • Experience in Customer Service and complaints solving will represent and advantage
  • SAP knowledge nice to have
  • proficiency in computer skills
  • Analytical abilities are highly appreciated 
We offer:
  • Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
  • Access to a global network of knowledge and resources;
  • Extensive training through a variety of methods – online, classroom, etc;
  • Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
  • An experienced Career Counselor to guide you and check on your progress;
  • Interesting and challenging work for the world’s leading companies – our clients;
  • Professional growth opportunities that recognize individual contributions and performance;
  • A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.

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