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Team Lead with English (Performance Coach)

Job Location: Bucharest

Regional Description: Romania

Job Number: 00680842


- Job description

Key Responsibilities:

  • Guide the team to achieve objectives and support the growth of the business;
  • Drive sales performance;
  • Support a customer focused culture and a right first-time approach;
  • Prepare your team to deliver a world class conversation whether verbal or written;
  • Complete Quality Assurance and use to support in coaching;
  • Attend management meetings to help team direction;
  • Delivery change/training briefs;
  • Increase advisor through call listening and effective feedback sessions;
  • Maintain and measure your team’s performance against goals, offering them a clear purpose and structured support to help them evolve and grow;
  • Invest in your own development and growth by ensuring your knowledge is current and relevant;
  • Provide support in resolving complex and/or escalated queries or complaints;
  • Anticipate and resolve risks or issues that are preventable to ensure positive customer outcomes;
  • Implement housekeeping procedures that guarantee that customer’s records are well maintained and secure;
  • Educate and lead by example so that the team understand and adhere to the company and department standards, policies and procedures;
  • Using competence and training procedures promote a culture where customers are treated fairly and are properly informed;

In terms of benefits you must know,
We thought a lot about your growth:

o   Professional growth opportunities that recognize individual contributions and performance;

o   Friendly work environment, being surrounded by professional colleagues;

o   Opportunity to practice English with native speakers;

o   An experienced Career Counselor to guide you and check on your progress;

o   Extensive training through a variety of methods – online, classroom, etc;

o   Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;

o   Interesting and challenging work for the world’s leading companies – our clients;

o   A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.

o   Attractive and thorough benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription.


 If you like helping others,

If your creativity is beyond colors,

If you love to guide and provide support,

And you’re willing to put an effort,

Your place is exactly here with us,

And your accountability would be a plus.

So, if you’re interested to inspire,

Down here you’ll find what we require:

  • Excellent written & verbal communication skills in English (C1);
  • Passionate about personal and career development in the role of a Performance Coach;
  • Hard working and ambitious to reach goals;
  • Capable of engaging and inspiring a team of people to achieve business objectives;
  • Knowledge and understanding of business key performance indicators;
  • Understand good housekeeping for data protection and information security requirements;
  • Exemplary customer relationship and communication skills;
  • Can demonstrate coaching and facilitation skills;
  • Confidence and credibility;
  • A talent for inspiring, motivating others;
  • Demonstrate advanced analytical skill;
  • Solutions focused and can quickly overcome obstacles;
  • Ability to prioritize deliverables and plan accordingly;
  • Maintain effectiveness despite continuing change;
  • Willingness to work on a shifting schedule as needed (10:00 - 23:00 ; 16:00 - 5:00).

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