Job Description

Responsibilities:


  • Comply with Accenture standards, procedures and policies, as well as regulatory requirements (e.g., regulations related to recoveries of debit balances)
  • Update and maintain various systems/tools per standard process documentation which may include:
    • Execute transactions
    • With minimal direction, enter data and retrieve information from group specific system
    • Audit own data entry for accuracy & make needed corrections
    • Conduct data verification
  • Respond to various requests for information, as needed.  Escalate to supervisor as appropriate
  • Produce standard correspondence by following existing templates.  Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation
  • Respond to information requests by searching, summarizing research results and compiling in requested format
  • Deliver client satisfaction through accurate delivery and demonstration of ownership
  • May serve as technical and functional resource to other team members
  • Actively participate in Community events
  • May support/initiate/participate in employee engagement initiatives
  • Participate in process improvement initiatives or special projects as assigned
  • Execute continuous process improvement techniques 

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Qualifications

Qualifications:


·       Between 1 and 3 years of relevant working experience

·       Fluent in German and Fluent or Upper Intermediate English

·       Problem Solving & Escalation Management

·       Customer Interaction Handling

·       Organization skills, attention to detail and follow through to resolve any outstanding issues

·       Time management and administrative skills

·       Discretion, professionalism, confidentiality and judgment

·       Computer literacy and working knowledge of Microsoft Office

·       Team player with interpersonal skills

 

 

Our offer:

 

·       Competitive salary and performance bonuses;

·       Attractive benefits package including: coverage of public transportation, private medical services, life insurance private account, gym subscription, meal vouchers for each working day, online, interactive library subscription;

·       Opportunity to practice your language skills with native speakers;

·       Access to a global network of knowledge and resources;

·       Extensive training through a variety of methods – online, classroom, etc.

·       Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;

·       An experienced Career Counselor to guide you and check on your progress;

·       Interesting and challenging work for the world’s leading companies – our clients;

·       Professional growth opportunities that recognize individual contributions and performance; a flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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