Job Location: Bucharest
Regional Description: Romania
Job Number: 00645813 00645813_en
• Customer Service agents support end user in day by day operations with specific applications;
• Receives and assess claim according to defined procedures / routines.
• Receives and logs all e-mail/web/phone call and ensures proper documentation.
• Research of required information using available resources, user guides and match complaints with known errors and problems;
• Support in using application functionalities, identification of possible workaround.
- Competitive salary and performance bonuses
- Attractive benefits package including: coverage of public transportation, private medical services, private pension account, life insurance private account, gym subscription or medical services for a member of the family, meal vouchers for each working day, online, interactive library subscription
- Opportunity to practice your language skills with native speakers
- Access to a global network of knowledge and resources
- Extensive training through a variety of methods – online, classroom, etc.
- Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries
- An experienced Career Counselor to guide you and check on your progress
- Interesting and challenging work for the world’s leading companies – our clients
- Professional growth opportunities that recognize individual contributions and performance
- A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life
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