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Warranty claims assessor with Spanish

Job Location: Bucharest

Regional Description: Romania

Job Number: 00645813

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- Job description

JOB RESPONSIBILITIES
 
• Customer Service agents support end user in day by day operations with specific applications;
• Receives and assess claim according to defined procedures / routines.
• Receives and logs all e-mail/web/phone call and ensures proper documentation.
• Research of required information using available resources, user guides and match complaints with known errors and problems;
• Support in using application functionalities, identification of possible workaround.


Benefits:

- Competitive salary and performance bonuses

- Attractive benefits package including: coverage of public transportation, private medical services, private pension account, life insurance private account, gym subscription or medical services for a member of the family, meal vouchers for each working day, online, interactive library subscription

- Opportunity to practice your language skills with native speakers

- Access to a global network of knowledge and resources

- Extensive training through a variety of methods – online, classroom, etc.

- Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries

- An experienced Career Counselor to guide you and check on your progress

- Interesting and challenging work for the world’s leading companies – our clients

- Professional growth opportunities that recognize individual contributions and performance

- A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life

 IDEAL CANDIDATE:
 
• Fluency in Spanish and English;
• Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
• Verbal and written communication skills;
• Listening skills;
• Problem solving and analysis;
• Customer service orientation.

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