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Incident Management Officer with Polish

Job Location: Bucharest

Regional Description: Romania

Job Number: 00622248


- Job description


- Responds to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.

- Identifies, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
- Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.

Ideal candidate:
• Fluency in Polish and English, both written & spoken;
• Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
• Verbal and written communication skills;
• Active listening skills;
• Detail-oriented and analytical;
• Positive ‘can-do’ approach;
• Problem solving and analysis;
• Customer service orientation.

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