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Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
A HR Generalist is accountable for performing all client related tasks, standard and non standard, within specified service line to a high standard.The role is also a centre of competence for assigned services lines and clients giving advice and guidance to fellow team members and management on process and client related topics.
Key responsibilities may include:
• Provide regular feedback related to the daily performance, goal achievement, etc. to Team Leaders.
• Motivate and inspire continuous improvements.
• Trend frequent escalation types and share suggestions/results with peer group.
• Perform call monitoring and real time feedback.
• Support and work with Quality Associate to Identify strengths/areas of improvement to team members/Supervisors.
• Report results to management
• Identify training needs for team and individuals through monitoring, escalations and desk reviews.
• Provide tips and helpful hint communications.
• Partner with Team Leader to provide Performance/Quality related counseling and coaching when appropriate.
• Assist in handling customer calls when calls are in queue.
• Coordinates own work and may coordinate work of others
• Check quality of work delivered by the team as part of the Quality Check & Internal Control plan