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HR Generalist with English

Job Location: Brasov

Regional Description: Romania

Job Number: 00601591

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- Job description

The Transaction Processing Associate processes transactions for relevant business processes in various systems and tracking tools. He/she demonstrates knowledge of processes and related systems in order to effectively perform their responsibilities.  He/she solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems.



Key Responsibilities:  


Value Creator:

Participate in process improvement initiatives or special projects as assigned

Execute to standard processes and take recommended actions to achieve metrics 

Achieve process excellence 

Execute continuous process improvement techniques 

Decrease 'cost-to-serve' by execution of cost initiatives 

Ensure internal/external client satisfaction

Business Operator:

Adhere to standard processes and tools 

Seek first time quality through self audit for accuracy, timeliness and completeness of work 

Demonstrate ability to execute solutions for level-appropriate issues 

Demonstrate continuous improvement in process and service 

Comply with Accenture standards, procedures and policies, as well as regulatory requirements (e.g., regulations related to recoveries of debit balances) 

Engage in issue resolution procedures and follow escalation processes 

Update and maintain various systems/tools per standard process documentation which may include:

o Execute transactions 

o With minimal direction, enter data and retrieve information from group specific system

o Audit own data entry for accuracy & make needed corrections

o Conduct data verification

Respond to various requests for information, as needed.  Escalate to supervisor as appropriate

File, archive and retrieve documents (paper-based and electronic) using filing standards

Produce standard correspondence by following existing templates.  Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation

Respond to information requests by searching, summarizing research results and compiling in requested format

Executes other tasks as assigned by supervisor

Deliver client satisfaction through accurate delivery and demonstration of ownership

People Developer:

May serve as technical and functional resource to other team members

Actively participate in Community events

May support/initiate/participate in employee engagement initiatives

May support in the training/education of new and/or more junior team members on operation procedures & policies

Problem Solving & Escalation Management

Data Quality

Customer Interaction Handling

Metrics & Reporting 


Other skills and qualifications:   

Organization skills, attention to detail and follow through to resolve any outstanding issues

Time management and administrative skills

Written and verbal communication skills; manages internal communications and external/client communications with assistance.

Discretion, professionalism, confidentiality and judgment.

Computer literacy and working knowledge of Microsoft Office

Ability to operate office equipment (e.g. fax, photocopier, and phone)

Fluent in English

•Team player with interpersonal skills 

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