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Warranty Claims Assessor with Danish

Job Location: Bucharest

Regional Description: Romania

Job Number: 00599690


- Job description

Job responsibilities
• Customer Service agents support end user in day by day operations with specific applications;
• Receives and assess claim according to defined procedures / routines.
• Receives and logs all e-mail/web/phone call and ensures proper documentation.
• Research of required information using available resources, user guides and match complaints with known errors and problems;
• Support in using application functionalities, identification of possible workaround.
 Ideal candidate
• Fluency in Danish and English;
• Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
• Verbal and written communication skills;
• Listening skills;
• Problem solving and analysis;
• Customer service orientation.

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