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Workshop Management with German

Job Location: Bucharest

Regional Description: Romania

Job Number: 00580104

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- Job description

Key responsibilities:

Assist the Client Delivery personnel in identifying reactive customer cases that require their attention and action.

- Assist the Client Delivery personnel by distributing and delivering Security-related and Proactive Emails to Premier customers

- Assist the Client Delivery personnel coordinating and organizing workshops

- Additional Premier services that are going to be defined.


 

  • Bachelor Degree or equivalent experience desirable
  • Excellent written and oral English and German language skills
  • Strong written and verbal communication skills to enable you to articulate complex problems succinctly
  • Confidence in handling and calculating financial information/ strong at math
  • Experience in an enterprise support and/or customer service environment with a strong understanding and knowledge of support, customer service delivery and/or the consulting industry and processes would be considered advantage;
  • Passion for and track record for delivering great customer experiences
  • Strong organizational, communication, project management, negotiation, stakeholder management and problem-solving skills
  • Ability to follow instructions, review team process documentation and provide knowledgeable feedback – be able to identify a red flag or roadblocks in the processes, report and address them in a proactive and timely manner
  • Ability to develop and maintain good working relationships across functional groups.  Ability to work independently, while in a team environment
  • Organizational skills to be able to document and quickly reference information and knowledge provided by internal resources and manage multiple requests and deliver in a timely manner 
  • Proven problem-solving skills, the ability to think critically and use a logical approach to determine the best solution/innovative ideas in ambiguous situations where minimal information is provided

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