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Customer Service Associate with Italian

Job Location: Iasi

Regional Description: Romania

Job Number: 00579166


- Job description

Customer Operator with Italian

I. Analyze, archive and close the ticket related to the technical vendor document (such as equipment maintenance intervention):
  • receive the document in pdf format via email;
  • analyze and upload the document in the share point;
  • track the document data in a customized form saved in share point;
  • check the compliance of document related to specific KPIs;
  • prepare weekly reports (MS Excel) on technical vendors performances and results;
II. Analyze and archive technical vendor documents related to the contract hours budget of Store trading zone:
  • control budget availability for each Store;
  • prepare weekly report (MS Excel) on the alerts for exceeding the use of budget to be shared with customer;
III. Monitor the Energy Market:
  • monitor Market quotations following specific procedures;
  • prepare the reports (MS Excel) required by the Italian Energy Manager.
Ideal candidate:
  • Excellent Italian in both oral and written communication
  • Medium English skills both verbal and written communication
  • Intermediate Microsoft Excel skills
  • Drives issues to resolution and good problem-solving skills
  • Good and flexible team player
  • Responsibility and proactivity

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