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Utility Bill Analyst - 6 months limited contract

Job Location: Iasi

Regional Description: Romania

Job Number: 00561725

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- Job description

Responsabilites:
  • Responsible for new business on-boarding coordination of contract for Bureau Services products;
  • Activate, collect and archive customers' bill from suppliers' websites as well as directly from emails and faxes;
  • Validate the bills following the processes linked to this activity reporting the results to the Bureau Account Managers on a regular basis;
  • Help resolve queries on the bill when required depending on the SLAs of the customers;
  • Verify and update the availability of bills and the customer bills based on the internal customer priority list;
  • Gather details from the service delivery team to maintain the client manual and update the manual at regular intervals;
  • Verify and update templates on energy regulations, charges, indexes and taxes, to ensure accuracy and quality;
  • Assist the Bureau Services Manager with specific projects, service improvement initiatives and other duties as required.
Ideal candidate:
  • Excellent English in both oral and written communication;
  • Advanced knowledge of Microsoft Office, particularly having high level of expertise in Excel;
  • Requires analysis and solving of increasingly complex problems;
  • Requires minimal instruction on daily work tasks and a moderate level of instruction on new assignments;
  • Minimum 1 year of professional experience in technical and analytic role;
  • Communication and detailed oriented type, deadline focused;
  • Positive and open-minded.

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