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Client Service Delivery Specialist – Contract Set up and Assembly

Job Location: Bucharest

Regional Description: Romania

Job Number: 00558133


- Job description

Key Deliverables:

 Responsible to follow a defined process to pick up requests

 Log into Services Connect tool, create deals in the CompassOne tool, then assemble the contract after approval is provided. 

 The supplier resources will facilitate the deal through all approvals in the CompassOne tool through to Agreement Setup

  Stay current on new process changes and/or tools changes/updates related to this service, to support with all the required updates


Key Responsibilities / Activities



         CompassOne Deal creation and workflow facilitation

         Draft Contract for review

         Ready for Signature Contract

         Fully Executed Contract


Skills Requirements

·         Bachelor degree or 3 years diploma with preferable experience on  Service Now / any ticketing system

·         Good communication and written skills in English

·         Client/Customer handling experience

·         Proficient in Metrics and Reporting

·         Proficient in MS Office including MS excel, word and PowerPoint

·         Should be capable to take initiatives, team player

·         Should be capable to do training with customers

·         Good interpersonal skills

·         Good People management skills and feedback giving skills

·         Self motivated and capability to motivate teams/ colleagues


Good to have:

         Post-graduation in Business Administration (equivalent of MBA)



Previous Experience


·         3 to 4 years of relevant experience

·         Incident Management preferably in electronic and hi-tech industry

·         Prior experience in Service Now/any ticketing tool is highly preferred

·         Possess excellent analytical skills and team player skills

·         Familiar in client facing activities



 Language Requirements: Excellent English communication skills (Written and Oral). 

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