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Collections Associate with Portuguese (full time)

Job Location: Bucharest

Regional Description: Romania

Job Number: 00553324

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- Job description

Responsabilities

•Contact customers via e-mail/phone/fax and initiate collection activities;
•Identify and collect payment of overdue invoices through proactive planning, prioritization and execution of daily call cycles;
•Provide necessary information of credit worthiness to customer service when required;
•Manage the customer portfolio within the agreed credit terms and credit limits;
•Meet cash collection targets keep up-to-date;
•Deliver service in line with agreed controls and procedures.
•Input notes on payment agreements and follow-up actions;
•Reinstate accounts when payment is received;
•Flag invoices that relate to doubtful balances to be written off and input notes why the balance is not collectable;
•Register invoice disputes;
•Follow escalation routes, adhere to laid down procedures and proactively identify problem areas and propose likely solutions;

We offer relocation bonus for the international new joiners.
Ideal Candidate:

• Written and spoken ability to communicate in Portuguese for client interaction (C1);
• Good English (B2);
• minimum 1 year relevant experience in collection or a similar field (customer service);
• Experience with accounting systems, cash applications, customer service, SAP would be a plus;
• Competent Microsoft Office user: Excel, Word and Power Point;
• Ability to solve urgent matters and work under pressure;
• Ability to prioritize and schedule workload;
• Reliable, active approach striving for process improvement;
• Responsibility, accuracy;
• Team player.

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