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Sales Assist Senior Analyst with English

Job Location: Bucharest

Regional Description: Romania

Job Number: 00550878


- Job description

Key Deliverables & Responsibilities:

Delivery of following services (but not limited to)

  • Triage inbound requests from the Services sellers, driving an “interview-style” conversation to understand seller needs & status within the Sales Lifecycle
  • Routing sellers to appropriate content or specialized resources to support lead qualification or offering alignment


Assist Sales personnel in providing a world-class service to our main enterprise customers and partners

  • Provide quality delivery of service center catalog items in line with catalog process descriptions and targets through attention to detail, ownership of issues and follow-through
  • Carry out regular quality reviews to ensure the processes are being followed and verify the quality of deliverables.
  • Ensure services are delivered to the agreed deadlines
  • Ramp quickly on changes to tools and processes to ensure there is business/delivery continuity through changes


Building Relationships

  • Work with the Service Center delivery leads and delivery managers to resolve escalations and to improve internal processes & policies
  • Promote teamwork and collaboration through a positive attitude and effective communication
  • Promote cross-region collaboration and support the global community by sharing best practices and operational improvement opportunities to improve Service Center Services


Business & Technology Insights

  • Understand the goals of the Service Center and the Service(s) you provide
  • Understand current business processes & tools which impact our service delivery and work with the necessary owners internally to resolve any issues, and fix processes
  • Identify issues that are systemic and report on key trends
  • Provide feedback, recommendations and data that contributes to refinement of processes, and deliverables
  • Possess good technical expertise in relevant Client technologies to quickly understand incidents and provide a high-level review to all stakeholders

  • Excellent written and oral English language skills
  • Bachelor Degree in economics
  • Advanced skills in Client Office applications (Excel, Work, PowerPoint, etc.)
  • Experience working within Lead-to-Order/Pre-sales teams
  • Experience with lead qualification/scoping and alignment of customer needs to solutions
  • Experience in an enterprise support and/or customer service environment(s) with a strong understanding and knowledge of support, customer service delivery and/or the consulting industry and processes
  • Passion for and track record of delivering great customer experiences
  • Consistently practices and demonstrates strong organizational, communication, project management, negotiation, stakeholder management and problem-solving skills
  • Ability to follow instructions, review team process documentation and provide knowledgeable feedback
  • Ability to develop and maintain good working relationships across functional groups.  Ability to work independently, while in a team environment
  • Prioritization skills to manage multiple requests
  • Time management skills to deliver service(s) in a timely manner
  • Organizational skills to be able to document and quickly reference information and knowledge provided by internal resources and manage multiple requests and deliver in a timely manner  

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