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Social Media Service Delivery Ops Team Lead

Job Location: Iasi

Regional Description: Romania

Job Number: 00533850

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- Job description

Social Media Service Delivery Ops Team Lead
 
Ideal Candidate
  • + 5 years professional experience (minimum 3 years managerial experience)
  • Previous experience in business process area, preferably in an operations environment.
  • University degree
  • English-advanced level
  • Strong leadership skills
  • Excellent results in people and client management
 
Key Responsibilities
  • Deliver desired business outcomes and/or service commitments through effective planning and execution
  • Manage the delivery effort including change, demand and support of operations management within schedule, cost, quality, effort and SLAs
  • Prioritize and manage the scope of the assigned program, project or contracted service
  • Identify, understand and effectively manage milestones and dependencies across multiple stakeholders ensuring clear accountabilities and shared understanding of impact
  • Manage issues and risks of the assigned program, project, releases or contracted service
  • Monitors delivery performance and quality using metrics and status reporting and implement continuous improvements
  • Supports the management of financials, contractual, and operational commitments in alignment with contract and original deal economics, as well as cost management targets
  • Achieve SLA's and reduce escalations
  • Build positive internal and external customer relationships
  • Increase efficiency by managing processes, resources and technologies to ensure the smooth flow of operations to meet cost, quality, controls and delivery targets
  • Manage risks and outputs to complete a project with the associated deliverables and quality
  • Align to service performance management and metrics
  • Take steps to increase employee engagement
  • Actively participate in Community events
  • Act to reduce high performer attrition
  • Support Talent Management process and career management for team members
 
Social Media Service Delivery Ops Team Lead
Ideal Candidate
  • + 5 years professional experience (minimum 3 years managerial experience)
  • Previous experience in business process area, preferably in an operations environment.
  • University degree
  • English-advanced level
  • Strong leadership skills
  • Excellent results in people and client management
 
Key Responsibilities
  • Deliver desired business outcomes and/or service commitments through effective planning and execution
  • Manage the delivery effort including change, demand and support of operations management within schedule, cost, quality, effort and SLAs
  • Prioritize and manage the scope of the assigned program, project or contracted service
  • Identify, understand and effectively manage milestones and dependencies across multiple stakeholders ensuring clear accountabilities and shared understanding of impact
  • Manage issues and risks of the assigned program, project, releases or contracted service
  • Monitors delivery performance and quality using metrics and status reporting and implement continuous improvements
  • Supports the management of financials, contractual, and operational commitments in alignment with contract and original deal economics, as well as cost management targets
  • Achieve SLA's and reduce escalations
  • Build positive internal and external customer relationships
  • Increase efficiency by managing processes, resources and technologies to ensure the smooth flow of operations to meet cost, quality, controls and delivery targets
  • Manage risks and outputs to complete a project with the associated deliverables and quality
  • Align to service performance management and metrics
  • Take steps to increase employee engagement
  • Actively participate in Community events
  • Act to reduce high performer attrition
  • Support Talent Management process and career management for team members
 

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