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Collections Officer with Polish

Job Location: Bucharest

Regional Description: Romania

Job Number: 00502237


- Job description

  • ·        Contact customers via e-mail/phone/fax and initiate collection activities;

    ·        Identify and collect payment of overdue invoices through proactive planning, prioritization and execution of daily call cycles;

    ·        Provide necessary information of credit worthiness to customer service when required;

    ·        Manage the customer portfolio within the agreed credit terms and credit limits;

    ·        Meet cash collection targets keep up-to-date;

    ·        Deliver service in line with agreed controls and procedures;

    ·        Input notes on payment agreements and diarize follow-up actions;

    ·        Reinstate accounts when payment is received;

    ·        Initiate Collection Agency activities, providing collection data and contact details to the Collection Agency;

    ·        Instigate legal proceeding (in-house or external) for accounts that require legal resolution.

    ·        Flag invoices that relate to doubtful balances to be written off and input notes why the balance is not collectable;

    ·        Register invoice disputes;

    ·        Follow escalation routes, adhere to laid down procedures and proactively identify problem areas and propose likely solutions.

  • Fluent in Polish and English
  • University degree (economical field)
  • Previous experience in business process area as Collections, Accounts Payable, Accounts Receivable, Banking
  • Good in dealing with numbers and information
  • Attention to details and desire to take responsibility for assigned customers/vendors
  • Computer literacy and working knowledge of Microsoft Office
  • Driven and enthusiastic personality

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