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Regional Data services Team Lead

Job Location: Bucharest

Regional Description: Romania

Job Number: 00496623

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- Job description

  • Lead a medium size team of server engineers spread across EMEA region
  • Keep daily operation and whole server infrastructure Up and Running
  • Supervise delivery of server (hosting) systems and services
  • Supervise implementations of complex hosting scenarios as per the various client requirements.
  • Participate or drive periodical reviews, audits, projects of the Data services environment for whole region.
  • Manage and supervise the implementation of the Data services (servers) policies & procedures to adhere to the security standard of Accenture.
  • Manage proper monitoring for the effective utilization of the hosting infrastructure resources to resolve the server environment issues.
  • Improve Customer Satisfaction Index consistently to achieve the Organization targets.
  • Ensure delivery of hosting services as defined in SLA
  • Ensure adherence to policies, processes and procedures defined for his/her area of work.
  • Identify process improvement areas, drive changes in the processes
  • Coach less experienced staff, ensure appropriate trainings are planned for the team to provide services on expected level.
 
  • Diploma/BE/B.Tech. in EC/IT/CS
  • Good understanding with proven experience on:
  • Microsoft server operating system 2013
  • VMWARE OS administration
  • High experience in troubleshooting in server area
  • Managing applications running on all these servers
  • WEB filtering principles, managing applications in this area
  • Backup systems (Avamar preferable)
  • Understanding of ISO27k1 concepts and requirements
  • Good understanding of ITIL services and processes
  • People management skills
  • Ability to listen and provide fair feedback
  • Excellent communications skills and focus on customers
  • Demonstrate ability to take ownership, be accountable and build loyalty in order to deliver service excellence
  • Ability to deal with stress of competing priorities and diverging interests within the same immediate time frame
  • High energy level and can effectively work with various cross functional teams

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