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Warranty Claims Assessor with Chinese

Job Location: Bucharest

Regional Description: Romania

Job Number: 00491533

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- Job description

JOB RESPONSIBILITIES / BENEFITS:
 
• Receive and assess warranty claims in SAP according to defined procedures/ routines;
• Receive and log all e-mail/ web/ phone calls and ensure proper documentation;
• Research of required information using available resources, user guides and match complaints with known errors and problems;
• Support in using application functionalities, identification of possible workaround.
 IDEAL CANDIDATE:
 
• Fluency in Chinese and English;
• Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
• Verbal and written communication skills;
• Listening skills;
• Problem solving and analysis;
• Customer service orientation.

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