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SAP FI Support Analyst

Job Location: Bucharest

Regional Description: Romania

Job Number: 00487036

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- Job description

 

Part 1: Job Summary
 
Job Title: Functional Consultant – SAP -FI-Accounts Payable (AP)
Location:
 
Career Level:
 
 
 
 

 
 
Skill Track And Specialty: SAP -FI-Accounts Payable (AP)
 

 
 

Part 2: Job Requirements
Qualifications And Experience Necessary:
  
  1. Implementation or support experience in the following modules of FI-AP:-
 
  1. SAP -FI-Accounts Payable (AP)
  • Master Data
  • Invoicing & credit note processing
  • Down payment Processing
  • Bill of Exchange Processing
  • Withholding Tax
  • Payment processing
  • Reconciliation
  •  Reporting

 
 

Part 3: Roles and Responsibilities
Overall Purpose Of Role:
 
The resource is responsible for supporting the existing solution as well as designing and implementing new small requirements as they arise. The resource is part of the existing FI Team and is required to work closely with the Client and will be focussed on resolving user issues and queries in an efficient and timely manner. Where possible, opportunities for improvements, both procedural and system based should be identified and communicated. Additionally the resource will be expected to help maintain the existing excellent working relationship between Accenture and the Client by demonstrating expertise in the SAP system, good knowledge of the business processes and understanding of requirements.
 
Main Responsibilities / Tasks:
 
  • Responsible for providing production support, and user support in line with the Service Level Agreement (SLA)
  • Ensure compliance to the agreed-upon Service Delivery processes at all times, e.g. updating documentation repository and call handling system to reflect changes made during call resolution in a timely manner
  • Promote and sustain positive and productive work relationships with Client, Business Users and team members
  • Communicate with the Businesses Users in an appropriate and constructive manner at all times and keeping them informed of progress on call resolution
  • Provide guidance to Business Users to ensure that thorough testing is carried in resolving all call types
  • Prepare Delivery Schedule and Capacity Planning for the module
  • Identify and monitor major incidents requiring urgent attention and escalate accordingly, report progress in a timely manner 
  • Provide expert input into the design and implementation of new additions or improvements to existing solution
  • Continually explore ways to improve service to the Client; communicate potential service improvement activities
  • Personally lead resolution and incident management of complex problems and constantly strive to improve the quality of processes, programs and services 
  • Liaise with offshore technical resources and other external service providers as needed to ensure accurate and timely delivery or resolution of issue
  • Perform root cause analysis and identify permanent resolution to avoid issues in the future
  • Carry out Post Verification Testing (PVT) if and when requested
  • Support team in achieving the team objectives
 

 
 

Part 1: Job Summary
 
Job Title: Functional Consultant – SAP -FI-Accounts Payable (AP)
Location:
 
Career Level:
 
 
 
 

 
 
Skill Track And Specialty: SAP -FI-Accounts Payable (AP)
 

 
 

Part 2: Job Requirements
Qualifications And Experience Necessary:
  
  1. Implementation or support experience in the following modules of FI-AP:-
 
  1. SAP -FI-Accounts Payable (AP)
  • Master Data
  • Invoicing & credit note processing
  • Down payment Processing
  • Bill of Exchange Processing
  • Withholding Tax
  • Payment processing
  • Reconciliation
  •  Reporting

 
 

Part 3: Roles and Responsibilities
Overall Purpose Of Role:
 
The resource is responsible for supporting the existing solution as well as designing and implementing new small requirements as they arise. The resource is part of the existing FI Team and is required to work closely with the Client and will be focussed on resolving user issues and queries in an efficient and timely manner. Where possible, opportunities for improvements, both procedural and system based should be identified and communicated. Additionally the resource will be expected to help maintain the existing excellent working relationship between Accenture and the Client by demonstrating expertise in the SAP system, good knowledge of the business processes and understanding of requirements.
 
Main Responsibilities / Tasks:
 
  • Responsible for providing production support, and user support in line with the Service Level Agreement (SLA)
  • Ensure compliance to the agreed-upon Service Delivery processes at all times, e.g. updating documentation repository and call handling system to reflect changes made during call resolution in a timely manner
  • Promote and sustain positive and productive work relationships with Client, Business Users and team members
  • Communicate with the Businesses Users in an appropriate and constructive manner at all times and keeping them informed of progress on call resolution
  • Provide guidance to Business Users to ensure that thorough testing is carried in resolving all call types
  • Prepare Delivery Schedule and Capacity Planning for the module
  • Identify and monitor major incidents requiring urgent attention and escalate accordingly, report progress in a timely manner 
  • Provide expert input into the design and implementation of new additions or improvements to existing solution
  • Continually explore ways to improve service to the Client; communicate potential service improvement activities
  • Personally lead resolution and incident management of complex problems and constantly strive to improve the quality of processes, programs and services 
  • Liaise with offshore technical resources and other external service providers as needed to ensure accurate and timely delivery or resolution of issue
  • Perform root cause analysis and identify permanent resolution to avoid issues in the future
  • Carry out Post Verification Testing (PVT) if and when requested
  • Support team in achieving the team objectives
 

 

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