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Warranty Claims Assessor with Italian

Job Location: Bucharest

Job Number: 00476176

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- Job description

JOB RESPONSIBILITIES / BENEFITS:
 
Receives and assess claims according to defined procedures / routines.
Receives and logs all e-mail/web/phone call and ensures proper documentation.
Performs claim assessment and follows defined procedures to resolve correctly.
Documents verifications and customer information in data capture tool and when needed, transfers claim/ticket to responsible party for resolution.
Follows Reminder procedure to ensure claim assessment.
Manages claims/tickets assigned in expected SLA.
Manages procedures in timelines defied.
 IDEAL CANDIDATE:
 
University degree;
Fluent in Italian (both spoken and written);
Very good command of English;
PC skills (MS Word, MS Excel, MS Outlook);
Attention to details;
Ability to solve urgent matters and work under pressure;
Good communication skills;
Team player with interpersonal and conflict management skills.


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