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IT Service Desk Associate with Portuguese (evening shifts)

Job Location: Bucharest

Regional Description: Romania

Job Number: 00463443

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- Job description

● Customer Service agents support end user in day by day operations with specific applications
● Receives and assess claim according to defined procedures / routines
● Receives and logs all e-mail/web/phone call and ensures proper documentation
● Research of required information using available resources, user guides and match complaints with known errors and problems
● Support in using application functionalities, identification of possible workaround
● Identify and escalate priority issues
● Complete call reports in according with coordinators
● Helps agents in routing complaints to appropriate second level group
● Inform coordinators of the existence of new problems and of unmatched or pervasive incidents

• Fluency in Portuguese and English

• Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office)

• Verbal and written communication skills

• Listening skills

• Problem solving and analysis

• Customer service orientation

 

- Ability to cover shifts between 12PM- 1AM depending on client's needs:

 Winter
o 12:00-21:00 si 14:00-23:00

 Summer
o 14:00-23:00 si 16:00-1:00

*Rotating day shift among the team10:00-19:00

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