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Application Technical Support Associate with Chinese (in shifts: 07:00 – 16:00; 14:00 – 23:00)

Job Location: Bucharest

Regional Description: Romania

Job Number: 00455722


- Job description

Are you ready to take on the challenge of using your foreign language and interaction skills? If so, you might want to stop here for a minute and read further on…

• Previous experience in customer service is not a requirement - we would provide you with an opportunity to gain experience and learn!
• You will work for a global company with global opportunities, the hub that sustains the activity of car dealerships in the whole Europe, Middle East and Africa – the world has no borders with Accenture!
• You will have a challenging and dynamic workflow, ability to apply previous knowledge and learn new skills.
• You will enjoy a various range of company benefits:
- trainings
- performance bonuses
- gym, transportation and private medical subscriptions
- meal vouchers
- borrowed books that arrive directly to your workplace
- additional vacation days
- private pension and life insurance
- work in a leading technology and service providing company
- develop knowledge of automotive industry processes
- learn the best practices in client relationship management

Your role as an Application Technical Support Associate will be to:
- proactively contact customers when issues in various applications may affect delivery commitments
- document support efforts/ steps and record customer information in a tracking tool
- understand customer needs in order to recommend appropriate solutions
- develop and maintain positive relationships with the customers we serve and our collaborators/ coordinators (dealerships and its representatives, various internal departments and coordinators – Network Development, Sales, Service, Spare Parts, Application Managers, Specialized IT Teams)
- develop and maintain a proper level of understanding of customer, market, product and industry requirements, in order to keep high rates on customer satisfaction
- update the customers, following up on solutions and communicate in a timely, professional and complete manner.
- act as the knowledge resource for a product/service and use this knowledge to raise process and/or procedure improvement opportunities to supervisor/team lead
- deliver new hire training, make recommendations for changes and enhancements to existing training content, and assist in design and creation of relevant training material

We would like you to:

• Be able to proficiently communicate in Chinese (B2) and English (B2)
• Be reactive to requirements and a pro-active person
• Be self-motivated, with a positive attitude and approach
• Have a detail, problem solving and customer-oriented personality
• Accept responsibility as an individual and work well within a team
• Be ready to learn new competencies – we will teach you everything you need to know about our internal tools and systems, but we need you to want to learn!

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