Job Description

Job Responsibilities

·              To create and change Purchase Orders based on client’s requirements

        Resolve PO related issues and enquiries

        PO change process execution based on the client’s requirement

        Clarification of queries with suppliers and requestors/Strategic Buyers

        Approval  flow follow up

        To provide first line support for all users enquiries within the applied application to achieve SLA targets and maintain the appropriate control environment

        To provide a second line support for the processing team based on Customer Service Lead instruction

        Administrative support for client

  Verify Purchase request quality and correct buying channel

  Align with requestors on missing details and completion of purchase request

  Create Purchase requisitions

  Resolve any PR/PO related issues or enquiries

  Execute PO change activity, work with the business line

  Support the client with different administrative activities

  Provide consistent support to customer

  Initiate follow-up calls 

  Coordinate with requestors/Strategic Buyers for incident resolution

  To pick up the telephone promptly as a priority over all other activities

  To answer incoming calls in the required time

  To provide timely, accurate and relevant service related information in order for them to be delighted

  Solves problems largely by precedent with referral to detailed instructions/procedures

  Escalate customer issues as required to Supervisor

  Recommend updates to procedures and user guide to team lead

  Escalate any vendor disputes 

  Strong understanding of the SLAs 



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Qualifications

 

Ideal Candidate

·         Fluent in English and Russian (B2-C1)

·         Organization skills, attention to detail and follow through to resolve any outstanding issues

·         Time management and administrative skills

·         Written and verbal communication skills

·         Discretion, professionalism, confidentiality and judgment.

·         Computer literacy and working knowledge of Microsoft Office

·         Team player with interpersonal skills

 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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