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Collections Officer with Bulgarian

Job Location: Bucharest

Job Number: 00433262

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- Job description

•Contact customers via e-mail/phone/fax and initiate collection activities;

•Identify and collect payment of overdue invoices through proactive planning, prioritization and execution of daily call cycles; 

•Provide necessary information of credit worthiness to customer service when required;

•Manage the customer portfolio within the agreed credit terms and credit limits;

•Meet cash collection targets keep up-to-date;

•Deliver service in line with agreed controls and procedures.

•Input notes on payment agreements and follow-up actions;

•Reinstate accounts when payment is received;

•Initiate Collection Agency activities, providing collection data and contact details to the Collection Agency;

•Instigate legal proceeding (in-house or external) for accounts that require legal resolution;

•Flag invoices that relate to doubtful balances to be written off and input notes why the balance is not collectable;

•Register invoice disputes;

•Follow escalation routes, adhere to laid down procedures and proactively identify problem areas and propose likely solutions;

 

• Fluency in Bulgarian

Good understanding of English (B2);

• 0-2 years of collection experience;

• Experience with accounting systems, cash applications, customer service, SAP would be a plus;

• Competent Microsoft Office user: Excel, Word and Power Point;

• Ability to solve urgent matters and work under pressure;

• Ability to prioritize and schedule workload;

• Reliable, active approach striving for process improvement;

• Responsibility, accuracy;

• Team player.

 



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