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AML / TM Operations Management Lead
Lisbon
Job No. r00286686
Full-time
Descrição
Role Overview
The AML/ TM Operations Lead is responsible for overseeing the timely delivery, performance and quality of the AML/ TM operations within the delivery center in Lisbon. The role combines operational excellence, strong regulatory awareness with a focus on TM, and people leadership to ensure client commitments and regulatory expectations are consistently met across multiple AML workstreams (e.g., Transaction Monitoring, KYC/CDD, Sanctions, Name Screening, QA/QC).
Key Responsibilities
1. Leadership & Team Management
Lead and develop a high-performing AML operations team, ensuring strong delivery governance, engagement, and retention.
Manage performance reviews, training, and succession planning of AML analysts, investigators, and team leads.
Foster a culture of compliance, accountability, and continuous improvement across the organization.
Foster collaboration between client stakeholders and delivery teams to ensure consistent communication and goal alignment.
Champion continuous improvement methodologies to minimize waste and improve case quality.
Lead capacity planning and workforce allocation, ensuring agile and data-driven responses to volume fluctuations while maintaining SLA adherence, cost efficiency, and robust risk management.
2. Operational Delivery
Oversee day-to-day AML operations across multiple workstreams ensuring accuracy, timeliness, and SLA adherence.
Monitor quality and productivity metrics, identify process gaps, and implement corrective and preventive actions.
Ensure adherence to regulatory standards, internal controls, and client policies, particularly related to AML, KYC, EDD, and sanctions screening.
Drive operational excellence by standardizing procedures and optimizing delivery processes.
3. Risk & Compliance Management
Proactively identify and escalate operational and AML-related risks, including fraud risks, to client governance forums, ensuring timely mitigation and transparent communication.
Ensure proper application of the risk-based approach (RBA), escalation protocols, and documentation standards.
Collaborate with Compliance and MLRO counterparts to ensure alignment with regulatory frameworks (FATF, EU AMLD, MAS, HKMA, etc.).
Support internal and external audits, inspections, and regulatory reviews to maintain full audit readiness.
4. Financial & Contractual Management
Manage financial performance of AML delivery scope — including cost-to-serve, staffing optimization, and productivity.
Support contract governance by ensuring adherence to service level agreements (SLAs), key performance indicators (KPIs), and operational commitments.
Participate in solution design, pricing, and capacity planning for AML-related engagements.
5. Stakeholder Management
Partner with Delivery Account Leads, Client Relationship Leads, and Compliance SMEs to address operational risks and performance challenges.
Provide regular business reviews and updates to senior leadership on performance, incidents, and continuous improvement initiatives.
Collaborate with other delivery centers to share best practices and harmonize AML delivery standards globally.
Serve as escalation point for client concerns, ensuring swift issue resolution and root-cause prevention.
Requisitos
Qualifications
Education: Bachelor’s degree in Finance, Economics, Business, Law, or related field (Master’s preferred).
English Level – Minimum C1
Experience
Minimum 7 years of leadership experience managing AML/KYC/CDD or Transaction Monitoring teams.
Strong understanding of AML regulations, FATF recommendations, and client-specific standards.
Certifications
At least one of the following certifications: ICA certifications in AML, Financial Crime, or Compliance and/or CAMS (Certified Anti-Money Laundering Specialist)
Skills
Deep knowledge of AML processes and controls.
Strong leadership, stakeholder management, and analytical problem-solving.
Excellent communication and business writing skills.
Proficiency in data-driven decision-making and operational metrics management.
Ability to thrive in a fast-paced environment and effectively manage change in a flexible and adaptive manner.
Preferred Experience:
Delivery leadership within global financial institutions or managed services.
Exposure to regulatory jurisdictions such as EU or US AML regulations.
Experience in managing transitions, process migrations, and change initiatives.
You must possess a valid work permit or residency for Portugal and/or citizenship of a European Union or Schengen Area country.
